FAQ – Frequently asked questions
Together with the regional authorities, we have designed a health security plan for the event. We instruct our customers, staff, other operators and artists to act safely and responsibly at the festival. We do our best to prevent infections by enabling the washing and disinfecting of hands throughout the event, by cleaning even more efficiently, by encouraging the use of face masks, and by deploying other hygiene regulations of Section 58 c of the Communicable Diseases Act. For more information, visit: qstock.fi/en/info/security/
The festival was not arranged in 2020 due to the coronavirus pandemic. An unreturned ticket bought for the 2020 festival is valid as such for Qstock 2021 festival. Keep your ticket safe and remember to check updated facts, such as gate opening times, when planning your arrival at the festival. The last return date for year 2020 tickets was 24 July 2020.
Qstock tickets sales continue with the current prices, more inexpensive tickets will not come for sale. Visit here for more info about tickets: www.qstock.fi/en/tickets/
If Qstock 2021 takes place as planned, tickets bought for 2020 and 2021 will no longer be valid in Qstock 2022.
Should the festival be cancelled also in 2021, bought and kept tickets (2020 and 2021) would be valid as such for the festival in 2022. All you would need to do is keep your ticket safe. Should you not wish to use your ticket in summer 2022, you would also be allowed to return it. More specific instructions and timetable concerning the return of tickets will be given in case the festival is cancelled.
If you need an assistant because of your disability, they can acquire their free wristband from the wristband exchange tent near the festival’s main gates. The assistant must be accompanied by the assisted person who already holds a ticket.
The need for an assistant must be verified with an official document stating a permanent need for assistance. Such documents include:
- EU Disability Card marked with the symbol ‘A’
- Medical certificate
- Membership card for the Finnish Federation of the Visually Impaired (more than 65 per cent degree of disability)
- Medical certificate stating that the degree of visual impairment is more than 65 per cent
We cannot estimate or determine any diagnoses or the need for an assistant at the wristband exchange – therefore it is advisable to obtain a certificate beforehand.
The wristband exchange serves our customers during the festival on 30 and 31 July 2021.
Only one assistant per assisted person is entitled to a free wristband. The assisted person must have a Qstock ticket or a wristband already exchanged.
Two under 10-year-olds can access the festival area with a JUNIOR wristband in the company of an adult who has purchased a ticket. A JUNIOR wristband can be collected from the wristband exchange tent or the Guest Check-in desk on the festival days 30 and 31 July.
Please bring an ID for your child, verifying their age. A medical insurance card issued by the Social Insurance Institution of Finland is considered as valid identification. Please note, though, that a music festival is not the best place for kids in the evenings.
Yes, you can.
If you have a wristband on your wrist and an ID to prove that you are over 60, you can walk straight to the gate.
You may exit and re-enter the festival area freely with any wristband concerning the festival day in question.
Yes, you can. When the ticket was bought, it was not specified as personal. So, you may buy a ticket as a gift, for example.
Yes, you can. The tickets are exchanged into wristbands at wristband exchange desks. You do not need to wear the wristband on your wrist until you are entering the festival. However, be careful not to overtighten the wristbands in transport.
We will open ticket sales at the gate if any tickets are left unsold after the pre-sale (ticketmaster.fi/qstock).
Qstock gate opening hours:
Fri 30 July 1.30 p.m. – 01.00 a.m.
Sat 31 July 11.30 a.m. – 01.00 a.m.
Yes, there is. The cloakroom is located in the Qstock fringe area at Linnansaari. The VIP cloakroom is located at the VIP entrance inside Raatti Stadium. The cloakroom opening hours are Fri 12.30 p.m. – 01.30 a.m. and Sat 10.30 a.m. – 01.30 a.m.
All lost and found items and items left in the cloakroom are kept at the festival area until 01.30 Saturday night, after which they can be collected at Pohjois-Pohjanmaan Löytötavarapalvelut in Oulu at Tehtaankatu 1, 90130 Oulu (Raksila Markets, Sale building, 2nd floor). Tel. 0600 550 094. You can ask for items left in the cloakroom on Friday also on Saturday. You can contact our info desk for other items lost inside the festival area, until they too are collected by the lost & found services after Saturday night. The service will charge a fee for keeping the items, so remember to pick up your things before leaving the festival area!
Because Qstock takes place near Oulu city centre next to streets with heavy traffic, we have no parking spaces. We recommend that you park your car in the centre and arrive on foot or by bike. Our bike parking area is located at Linnansaari in the Qstock fringe area. The address to our festival area is Raatintie 4, 90100 Oulu.
You are allowed to bring an SLR camera with one lens attached to the camera body. You are not allowed to bring a camera stand, a separate flash or other extra equipment, video cameras or sound recording equipment. You are not allowed to take photos of the artists with your SLR camera. We recommend you use the camera on your mobile phone to capture your festival memories.
- 2 pcs of 100 ml hand disinfectants in gel or foam form
- Unopened plastic soft drink bottles max 0.5 litres (max 4 pcs)
- Empty plastic soft drink bottles max 0.5 litres (no number limitation)
- Small snacks in closed store packaging (no glass containers or liquid form)
- SLR cameras (one lens attached to body is allowed, but no camera stand or separate flashes)
- Pocket cameras
- Mobile phone cameras
- Flags/banners (no poles)
- Backpack picnic seat (you are not allowed to bring a separate seat)
- A smile and a happy festival mood
- Glass bottles
- Sealable containers (Thermos bottles, etc.)
- Alcoholic beverages
- Heavy/long keychains
- Aerosol bottles (hair spray, sprayable insecticides, etc.)
- Bicycle pumps
- Edged weapons, multi-purpose tools, explosives, torches, etc.
- Combs with spike handles
- Selfie sticks
- Video cameras and sound recording equipment (allowed only for media representatives with specific video permit)
- Separate camera flashes or camera stands for SLR cameras
- Remote-controlled photo quadcopters or drones
- License-free security sprays
- Laser pointers
- Ice Pack
- Poles/sticks for flags and banners
- Safety vests resembling the staff outfit
- Bad mood and grumpiness
In case you did not find the answer to your question on this page or under the Info menu, please contact us by sending e-mail to info @ qstock.fi